Hear it for yourself: call the demo line
Call it and pretend you were just in a car accident. It answers as a fictional firm, "Tidewell Injury Law." Have a pretend story ready (what happened, when, and any injuries). The call is recorded like a real one, so please don't share real personal or medical details.
Demonstration line, fictional firm. It introduces itself as the firm's virtual assistant and says the call is recorded. Ask it whether it's a real person and it will tell you honestly that it's an AI.
What you get by text after every call
After every call, you or your on-call attorney get a text like this one (and an email), with the recording and transcript one tap away.
Maria G. · (732) 555-0142 · English
Rear-ended on the Garden State Parkway today, near Toms River, NJ. Neck and back pain; urgent care tonight. Police report made. Other driver insured. No attorney yet.
Callback: wants a call first thing tomorrow · texts OK
Recording + transcript: link
Missed calls are missed cases
Injured people call the next firm on the list. If you pay for advertising, an after-hours call that reaches voicemail is ad spend with nobody on the other end. Clio's secret-shopper study tested how law firms handle new inquiries:
of law firms answered the phone when a potential client called.
didn't respond to a potential client's email inquiry.
How IntakeHound handles your calls
Forward after-hours or overflow calls to IntakeHound, or route every call. You choose.
Answers right away
A natural-sounding voice greets callers as your firm's virtual assistant and gives the recording notice up front. It never pretends to be a person. If asked, it says plainly it's an AI and offers a callback from a person.
Collects the details
Incident type, date and state, injuries and treatment, police report, insurance, and prior counsel. It collects the details your attorneys ask for, in your order.
Routes urgent cases
Hot cases get a warm transfer to your on-call attorney during the hours you set. If no one picks up, the caller gets a priority callback. Calendar booking is coming soon.
Hands off cleanly
Your team gets an email and text summary plus the recording and transcript. Direct CRM connections aren't available yet.
Built for PI intake, not general reception
- PI-specific questions: MVA, truck, motorcycle, premises, dog bite, workplace, and wrongful death.
- Captures the incident date so your attorneys can check deadlines.
- Screens out non-PI calls (criminal, family, billing) and routes them your way.
- Emergency-aware: tells anyone in danger to hang up and call 911.
- Your rules: case types you take, states you cover, and when to transfer live.
Careful by design
- Recording notice on every call, plus an explicit consent question you can switch on for all-party-consent states (your counsel confirms the wording).
- No legal advice. Legal questions go to your attorneys.
- Conflict-check basics: it captures the opposing party's name for your review.
- No cold outreach. IntakeHound never makes cold calls or robocalls. Follow-up, when it opens, goes only to people who contacted your firm and agreed to hear back: email first, text only with consent.
- See "How call data is handled" below.
What are unanswered calls costing your firm?
Plug in your own numbers. The starting values are example assumptions, not statistics.
This estimates revenue at risk from calls nobody answers. It is not a prediction of what IntakeHound will earn you, and we don't guarantee any number of cases. Fee per case varies widely by case type and market.
Formula: calls per week × 4.33 weeks × % real cases × % you'd sign × average fee. Example: 5 calls × 4.33 × 30% × 20% × $5,000 = $6,495 a month.
Every after-hours injury caller answered, with the details your attorneys need
For injury firms that already pay for advertising and lose leads after hours. Start with nights, weekends, and overflow. Your daytime team doesn't change.
Night Shift
Cancel anytime, no contract.
+ $497 one-time setup. A flat monthly fee, never per case.
Planned price after the founding period: $1,497/mo + $1,500 setup.
- Nights, weekends, holidays, and daytime overflow
- Everything in "What's included" below
- Fair use: if your call volume is far above normal, we'll talk first.
Two guarantees on the things we control
- 30-day money-back. If you don't want to keep IntakeHound for any reason, tell us within 30 days of go-live and we refund everything you've paid us, including any setup fee. No questions asked.
- Live in 7 business days, or month one is free. The clock starts after your kickoff call and once you've given us your intake questions. Until text-message registration with the phone carriers clears, your summaries arrive by email.
Why we don't guarantee signed cases: Bar rules in most states don't let lawyers pay vendors per case or share fees with non-lawyers (ABA Model Rules 5.4 and 7.2). So you pay a flat monthly fee, and we guarantee the parts we control: how fast you go live, and your money back if it isn't right for you.
24/7 Front Line
Cancel anytime, no contract.
+ $497 one-time setup. A flat monthly fee, never per case.
Planned price after the founding period: $2,497/mo + $1,500 setup.
- Everything in Night Shift, day and night
- Script changes within one business day
- Monthly 30-minute intake review with the founder
There are AI receptionists for $49 a month. Why would I pay more?
You might not need to. If you get a handful of calls after hours and you're happy to set it up and tune it yourself, a self-serve tool is a fine choice. IntakeHound is for firms that want it built for injury intake, tested before go-live, and reviewed every week by a person. If it isn't worth it to you in the first 30 days, you get everything back, including setup.
What's included in both plans
- Every call you send us, answered. English and Spanish, with a text and email summary after each call, plus the recording and transcript.
- Urgent cases routed. A warm transfer to your on-call attorney during the hours you set. If no one picks up, the caller gets a priority callback.
- Weekly results report, reviewed by the founder. Every call from the week: who called, what happened, and who needs a callback.
- Done-for-you go-live. A script built from your current intake form, a forwarding walkthrough, and 10 test calls with you.
- Script kit formatted for your ethics counsel to review. Virtual-assistant greeting, an honest "I'm an AI" answer whenever a caller asks, state recording notices, and no-legal-advice guardrails.
- Coming soon: lead follow-up. Follow-up with every lead, including people who miss their consult, until it's a yes or a no.
- Coming soon: calendar booking during the call.
Founding terms: your founding price stays locked for as long as you stay. Setup is one-time. Fees are flat, never per case. At most 5 new firms a month, because I set up each one myself.
How setup works
No new phone number and no software for your team to learn. We do the building; you make a few test calls.
- Day 0Kickoff call
A 30-minute call: your intake questions, the case types and states you take, your hours, and who gets the texts.
- Days 1–3We build it; you make test calls
We set up the AI in your firm's name. You call it and play an injured caller. We tune it until you're happy.
- Days 3–6Forward your line
Set call forwarding for after hours, no answer, or busy. It takes about 5 minutes with your phone provider, and we walk you through it.
- By business day 7Live
Real calls get answered and summaries hit your phone.
How call data is handled
- Yours, not ours: call data belongs to your firm. We don't sell it or use it to market to callers.
- Used only to run the service: answering your calls, sending your summaries, and preparing your weekly report.
- Deleted on request: email michael@intakehound.com and we'll delete your call data.
- Coming soon: the option to get a short alert text with a link, instead of full caller details in the text.
A note from the founder
Watch a 90-second demo: a test injury call, then the summary on the attorney's phone
FAQ
Does it give legal advice?
No. IntakeHound gathers facts for your attorneys. It tells callers that only an attorney can advise them, and it never estimates case value or promises outcomes.
Will callers know it's an AI?
It greets callers as "the firm's virtual assistant" and never pretends to be a person. If a caller asks whether they're talking to a real person, a bot, or an AI, it answers honestly that it's an automated assistant (an AI) and offers a callback from a person. Callers can ask for a person at any time, and it will transfer the call during your on-call hours or take a priority callback.
Do we have to change our phone number?
No. Most firms set call forwarding for after hours, no answer, or overflow.
What about call recording laws?
Every call starts with a recording notice. We'll also review your state's rules with you during setup. Your firm stays responsible for its own professional-responsibility obligations.
Which CRMs do you support?
Every call summary goes out by email and text. Direct CRM connections aren't available yet. Tell us your intake tool and we'll let you know honestly what's possible.
What's in the free missed-call audit?
The founder calls your main line after hours on up to three different evenings and notes whether a person, an answering service, or voicemail picked up, and how long it rang. Then he emails you a one-page summary with what IntakeHound would have done. He identifies himself if anyone answers and never poses as an injured caller.
Get a free after-hours missed-call audit
From the founder: I call your main line after hours, note what a caller hears, and send you a one-page report within 3 business days. You'll see a confirmation on screen as soon as you send this form.
Share last month's call log and I'll count the missed calls too.
- Free, with no obligation to buy
- A draft intake script for your firm
Four quick fields. The questions about your firm are optional.
Thanks, we got it.
Your one-page after-hours audit arrives by email within 3 business days.
Pick a demo timeWant a short demo too? Reply to the audit email and we'll set up a time.